FAQ

1) How do I place an order for videos?

The process is very simple.  Just browse our  DVD collection  and add items your shopping cart, then check out like you do on any online store. During check out we will ask you the shipping address where we are sending your order. The final step is the payment information, your credit card will be processed immediately and you will get a confirmation online if your order was approved. You will also receive an e-mail confirmation at the e-mail address you provided for your records. Even though creating an account is optional with us , it is highly recommended that you do by also creating a  password  . You may choose the same e-mail and password that you used for your membership, but this is not necessary. To create your FREE store account, go to: http://shop.older4me.com/account/register or you can created the first time you place an order at our new store.  If you have any questions, contact us in our support site: http://goldaccess.helpserve.com/default_import/Tickets/Submit We have an exclusive support section for our store.

2) What type of payments are accepted?

We accept VISA, Mastercard, American Express , Discover Cads. You can also pay by sending us a money order or a personal check.

3) I am concerned about my privacy, is the shipping and billing done discretely?

Your privacy is our #1 concern.  We ship using USPS priority mail in the US and its territories and use a plain, unmarked package. All shipments come from Los Angeles, CA, and all payments are billed very discretely under our company name: Gold Access.

4) Do you ship internationally?

Yes we do. We used an expedited form of shipping to most countries. You should expect to receive your order in an average of 5 business days, depending on your country.

5) Do you have a printed catalog that you can send by mail?

Catalogs are a thing of the past. We care about the environment and we no longer have printing catalogs available . Our Older4me online store it is much more complete, with much more details and options than any printed catalog can be, and it always up to date.

6) What should I do if I have not received my order?

As soon as you suspect your order missing or delayed, send us a ticket in our support site including your order number, and we will investigate the problem right away. If necessary, we will resend the order at no additional cost, or credit your account for the paid amount. Our goal is that youa re 100% satisfied with your purchase.

7) Can I order by phone?

Yes you can. Our sales department can be reached at: 800-898-6717 Our store hours are: M-F, 10 AM-6PM PST

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